![]() ![]() So sorry again for the trouble but thank you so much for choosing Southwest.A new aircraft smell, a cross-country journey allowing me plenty of time to work, excellent legroom and a new inflight entertainment app provided a good trip between Orlando and San Jose aboard Southwest Airlines. The app store now should be accurately reflecting that we only support iOS 11+. For iOS 10 we extended this out for nearly a year longer than we normally would have to limit the impact as much as possible but we definitely apologize to those it has impacted. We apologize for the change but we periodically have to make the very difficult call to limit support for older operating systems as it increases our testing and development costs as well as limits our ability to quickly make updates for everyone. To use inflight movies you can still use our separate AirTime Player app. Some things will be missing unfortunately such as warm sign-in functionality, push notifications, chat support, Apple Pay, and our inflight movie player support directly in the app. There you will be able to log into your account, view upcoming trips, quickly book and change tickets, add EarlyBird, as well as checkin and obtain Apple Wallet mobile boarding passes. Fortunately we have our core functionality available for you right at. We finally had to stop support for iOS 10 due to development and testing costs associated with older operating systems. That said, the prior version of the app could also be sunset at some point although I’m not clear if you were in that position or not, it sounded like you attempted a discretionary upgrade not a forced one. Hopefully you can still get a boarding pass through the mobile website, but that stinks to update the app and not be compatible. This should not be a reason for us to be inconvenienced at the airport. There are a fair amount of older iphone users that are on an iphone 5 or 6, which are stuck on an older iOS for a variety of reasons. This should not be a reason for us to be inconvenienced at the the southwest app mobile team committed a huge no-no in the software development world. ![]() I have very good reasons to need to stay on iOS 10.3, and it is now impossible for me to use the southwest app on my older iphone. Either way, this should not be a requirement for me to use the southwest app. Yes,I understand I can update my iOS, but obviously I could not do this at the airport. Imagine my dismay when I updated the app at the airport, just to find out I could not load my boarding pass. This way, apple could have given me a warning (this app does not support your OS), and give me the option to stay on an older version of the app. ![]() Southwest should *not* have submitted to the app store claiming it supports iOS 10.3.3, if it actually does not. ("We've retired this version to the hangar, please update the app in the app store" - I go to the app store, and I definitely have the newest version, that was updated July 17th, 2019) Recently, I updated the southwest app via the apple app store, which happily let me download the app, only for me to find out my OS was not supported. Hi, the southwest app mobile team committed a huge no-no in the software development world.
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